Support

HOW CAN WE HELP YOU?

Welcome! United States and Canada customers please navigate to your topic below.

Located outside of North America? Click here for support

SALES

Sales Information & Support

NOTICES

End of Life & Product Change Notices

COMMON QUESTIONS

Here are the answers to some common questions we receive:

How can I get technical support?

Located outside of North America? Please click here to visit Kathrein Worldwide

Located in the United States or Canada?

Please look at our self-help guides on our website. There are easy to follow guides to common questions.   Click on the product group that best represents what you need help on.

If you still have questions, please send an email that includes product numbers you are using and what the problem you are having, to:  support@kathrein.com   This really is the best way since we can email you back documents, instructions or links to videos and documents.

Describe the problem in detail or include pictures and it will speed up the response.

How can I buy one of your products ?

Contact Kathrein Sales

If you are looking for small quantities or need a product quickly please contact one of our North American distributors: Tessco, Talley or Hutton Canada.

If you are working on behalf of a North American mobile operator or need to quote a design with more than 20 items please contact our sales team at sales@kathrein.com.

How do I submit an RMA? Or check on an RMA ?

Before starting RMA, please look at our technical support pages for your product there may be a simple solution.

Below links to Support, select I have a Question about  “warranty”.

Include the Model number of the product, serial number, where did you get it so we can track when sold.

Also, include a description of the problem as well as any attachments or photos of failure.

Please give us 48 hours to start your RMA. If you are checking on an RMA in progress include your RMA # in the email.

Use the contact form for best results:

Or email including answers to above questions: rma@kathrein.com

Where do I get your antenna patterns ? Why is my old password is not working?

Please register as NEW using the link below.  Please note email addresses must be with a company.  Free email services like outlook, yahoo and gmail may be delayed or denied in approval.

https://www.kathreinusa.com/register/

It may take up to 24 hours for the system to grant you a password, thank you for your patience.

If you have lost your password (or have not used it in over 12months) use the following link to renew your password.  It may take up to 24 hours for the system to renew your password, thank you for your patience.  Remember to use the same email as you used when first registered.  Please make sure to check your junk mail folder in your email system.

https://www.kathreinusa.com/wp-login.php?action=lostpassword

If the system indicates “ERROR: There is no user registered with that email address.”  Then please register as NEW.

Didn’t find what you were looking for? Contact support